Acme Corp ▸ Sales Department ▸ Call Center Dashboard
Live Data
Call Center Dashboard
Real-time phone system monitoring · Sales Department
calls:incoming
Active Calls
7
3 ringing, 4 active
calls:queue
Waiting in Queue
12
avg wait 2:34
calls:stats
Total Today
284
+18% vs yesterday
calls:stats
Avg Handle Time
4:32
target: < 5:00
channel: calls
Active Calls 7 live
Status Caller Agent Duration Queue
Ringing
+7 (999) 123-45-67
—
unassigned
0:08 Sales
Ringing
+7 (495) 555-00-11
—
unassigned
0:03 Sales
Active
+7 (495) 987-65-43
MS
Maria S.
3:42 Sales
Active
+7 (812) 555-12-34
IK
Ivan K.
12:05 Support
Hold
+7 (383) 222-33-44
AP
Anna P.
5:18 Sales
Active
+7 (903) 777-88-99
DV
Dmitry V.
1:22 Sales
Agents Online 5/8
MS
Maria Sokolova
On Call · 3:42
Ext 205
IK
Ivan Kozlov
On Call · 12:05
Ext 302
AP
Anna Petrova
Hold · 5:18
Ext 101
DV
Dmitry Volkov
On Call · 1:22
Ext 410
EL
Elena Lebedeva
Available
Ext 215
Call Distribution
284
total
Answered 185
Missed 57
Voicemail 42
Calls by Hour
Today
8
9
10
11
12
13
14
15
16
17
18
Live Feed
Incoming call from +7 (999) 123-45-67
Just now
Maria S. answered call from +7 (495) 987-65-43
2 min ago
Anna P. put call on hold
5 min ago
Missed call from +7 (903) 111-22-33
8 min ago
Dmitry V. completed call · 4:22
12 min ago